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Kelkoo CashBack

Frequently Asked Questions about Kelkoo CashBack.

How soon are discounts credited to my account?

Most discounts are credited within 48 hours. However, it is possible for this process to take up to 30 days. Some retailers are able to report your purchase as soon as the product is dispatched. Some retailers, however, cannot confirm your purchase until the return period for the product you have purchased has elapsed

Once you complete your purchase, Kelkoo CashBack actively requests an order confirmation from the retailer so we can credit your account as soon as possible. Once the retailer finalises the purchase details, we will immediately send you notification via email and update your account summary. When using vouchers and special offers at any of our retailers, we can only guarantee your discounts with the use of vouchers that are listed on Kelkoo CashBack site or in the Kelkoo Toolbar software. Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary? Contact Customer Care support at .

When do I get my rebate cheque?

Each month, we will send you a Rebate Cheque for purchases posted during the previous month. However, if your discounts total £3 or less, we'll credit your account until the total discounts have reached £12. Rebate cheques will be sent on the last day of each month.

How do I make sure I'm saving as much as possible?

We make it easy. Just click on Kelkoo CashBack website. You can browse the Category and merchants you are looking for, or view All Retailer Rebates. Click on the Retailer and you'll be getting CashBack automatically.

You can also download our Kelkoo Toolbar to save when you go directly to the sites to shop!

Where do my discounts go?

Your check will be mailed directly to you at your Member Profile address! If no address is present in your account profile, we will be unable to send you a cheque and your discounts will be rolled over into your account balance.

Do all purchases I make at any Kelkoo CashBack retailer get credited by Kelkoo CashBack ?

Yes, if you start at Kelkoo CashBack or if you download and use our Kelkoo Toolbar. If you do not click through Kelkoo CashBack or download and use our Kelkoo Toolbar prior to entering the retailer site, you will not be credited with a discount. (There are also some products that do not qualify for discounts - see below.) If you click through Kelkoo CashBack and make a purchase, then surf elsewhere on the Web and return to that Retailer and make a second purchase, your second purchase will not earn a discount unless you have downloaded Kelkoo Toolbar. (You must click through Kelkoo CashBack every time you shop at a retailer site or download and use our Kelkoo Toolbar.) If you use multiple windows on your browser, the window in which you shop at the retailer must have been originated at Kelkoo CashBack Website.

Can I use special offers and Vouchers and still earn a Kelkoo CashBack discount?

We work with our retailers to provide you with special offers and Vouchers that you can combine with Kelkoo CashBack discounts for maximum savings. We try very hard to provide you with an extensive list of retailer special offers and Vouchers on our Vouchers Category. If you choose to use Vouchers and special offers that are not listed on our Vouchers Catgeory, we cannot guarantee that you will be eligible to receive a Kelkoo CashBack discount on your purchases. It is advisable to check with each retailer to see if they allow such combination for special offers and Vouchers not listed on Kelkoo CashBack site.

Furthermore, please be advised that Vouchers and special offers listed on Kelkoo site are subject to change. Restrictions may apply. Kelkoo tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

Can I use online currencies while shopping through Kelkoo CashBack?

No, you may not use online currencies.

Do all purchases qualify for a discount?

Virtually every item you purchase through Kelkoo CashBack qualifies for a discount. We cannot, however, give discounts for taxes, delivery, or any portion of a purchase that is paid for with Vouchers, gift certificates or a retailer credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for a discount. In addition, a few cases where retailers have specifically noted that they will not pay discounts are listed below:

Dell Computers: Any purchase of Dell products and services in which the transaction is substantially completed by telephone or by a Dell salesperson, or any purchase of refurbished goods. Any orders placed through the Dell Business Alliance Systems Division, State & Local Government, Education, Healthcare, Medium & Large Business, Emerging Business and Internet Service Provider Divisions are not eligible for discounts. Please be aware that Dell is unable to track orders that are made by linking between business units. If you click on Dell Home, Dell Home Software and Peripherals or Dell Small Business, the purchase needs to be made within that business unit. If you find that you have navigated away from the intended site or you wish to access other areas of the Dell Site, return to Kelkoo CashBack home page and choose the appropriate link for the purchase. Purchases of computer systems are not permitted through the Dell Home Software and Peripherals link. Purchases made in the Dell Outlet site are not commissionable, and a discount will not be paid.

How do I know you are tracking my purchases while I am shopping?

By starting at Kelkoo CashBack your purchases will automatically be tracked OR if you have downloaded the Kelkoo Toolbar software, when you first get to your shopping destination you will see a rebate confirmation pop-up.

How can I access my transaction history?

If you click on "My Account" in the top navigation bar you may view your summary transactions and rebates earned.

How can I update my account information?

Click on "My Account" in the top navigation bar. Then click on the "Edit my profil information" hyperlink in the first sentence. This page will allow you to view your current profile and make any necessary changes to your name, address, and where we send your cheque.

Can I use Kelkoo CashBack if I live outside the United Kingdom?

No you must be a resident of the United Kingdom to be a member of the program.

What if Kelkoo CashBack doesn't offer the retailer I want?

We are working hard to ensure our member base will enjoy a variety of goods and services from a wide range of retailers. If we do not have your favourite retailer, or if you would like to recommend a retailer to us, simply email our customer care department at . We will do everything possible to add your retailer.

Do gift certificates qualify for a discount?

No. Kelkoo CashBack can't give discounts for the portion of a purchase that is made with gift cards, vouchers or certificates. Nor can we give discounts for the purchase of gift certificates, vouchers or gift cards.

What if I want to return or cancel an order?

Returns are subject to the return policy of the retailer from whom you purchased. If you return or cancel an item, we have to reverse any discount from that sale.

Exchanges make a discount ineligible. In the process of an exchange, the retailer cancels the old order and replaces it with a new one. When doing this, Kelkoo CashBack commission gets reversed and a new commission is not established because the retailer has created the new order (thus meaning the order was not completed through Kelkoo CashBack - but placed through the retailer directly). Because of this, the retailer will not pay us the commission, which means we have no discount to pass on to you.

To avoid losing the discount, please make sure all returns are final and that they do not constitute an exchange. Have the retailer refund your credit card, and then re-place the order through us to receive the discount.

What are "cookies" and how do I enable them?

Cookies are simply text files that allow a site to recognise you when you return. This means you don't have to log-in again and again. Cookies used by Kelkoo CashBack and our network of retailers are safe and they are enabled by default with most browsers.

What is Kelkoo Toolbar?

Kelkoo Toolbar, offered as a download from Kelkoo CashBack , is a small tracking tool that runs autonomously on your computer. It simply notices when you visit selected sites and sends a message notifying you of participating retailers. Kelkoo Toolbar ensures that your purchases from all participating retailers earn you rebates, whether you shop through Kelkoo CashBack website or not.

How do I uninstall Kelkoo Toolbar?

You can uninstall Kelkoo Toolbar by following these steps in order:

1. Close all your browsers.

2. Open Control Panel, and click Add/Remove Programmes

3. Click the "Change/Remove" button next to Kelkoo Toolbar. When it asks "Are you sure you wish to uninstall?" click "Yes".

4. The uninstaller will completely remove Kelkoo Toolbar from your machine.

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